The service
Kenaura is a brand and reputation monitoring platform. It collects publicly available mentions of the brands you configure, scores them for sentiment and topic, detects unusual changes and presents the results in alerts, dashboards and reports. Kenaura does not post, reply or take any action on your behalf on third-party platforms.
Accounts
- You must provide accurate signup details and a work email you control.
- Login credentials are personal. Do not share them between people.
- You are responsible for activity in your workspace and for the users you invite.
- Tell us promptly if you believe your account has been accessed without permission.
Plans and fees
Your plan determines the number of brands, the source coverage, alert speed and features available. Fees are confirmed with you before billing starts. Plan changes take effect from the next billing period unless agreed otherwise.
Acceptable use
You agree to use Kenaura only for legitimate brand, reputation and market monitoring, and to follow the Acceptable Use Policy. We may suspend access that puts the service, other customers or the people whose public mentions appear in the platform at risk.
Coverage and accuracy
Kenaura aims for broad coverage across review sites, social platforms, forums and news, but does not guarantee that every mention on every platform will be captured. Availability of sources depends on each platform's access policies, which can change.
Sentiment scores, topic assignments and alerts are automated assessments. They are designed to help your team prioritise, not to replace human judgment. You remain responsible for decisions made using the platform.
Your data
You keep ownership of the configuration, notes and reports you create in your workspace. You grant us the rights needed to host and process that data to provide the service. Public mentions remain the content of their original authors and platforms. Information handling is described in the Privacy Policy.
Intellectual property
The Kenaura platform, software, design and brand are protected by intellectual property rights. These terms give you a limited, non-transferable right to use the service during your subscription. You may not copy, resell, reverse engineer or build a competing product from the service.
Availability and changes
We work to keep the service available and may improve or change features over time. Where a change materially reduces the features of your plan, we will tell you in advance.
Limitation of liability
To the extent permitted by law, the service is provided without warranties beyond those stated in these terms, and we are not liable for indirect or consequential losses, lost profits or damage to reputation arising from the use of, or inability to use, the service. Our total liability is limited to the fees you paid for the service in the twelve months before the claim.
Ending the service
You can close your account at any time. We may suspend or end access if these terms are seriously or repeatedly breached. When an account is closed, workspace data is deleted as described in the Privacy Policy.
Governing law
These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India.
Questions
Questions about these terms can be sent through the contact page.