“...support team resolved it in under an hour, genuinely impressed...”
Multi-Source Listening
Every place your brand is discussed, in one feed.
Kenaura pulls public mentions from review sites, social platforms, forums and news into a single stream. Each mention keeps its source, timestamp and link, so nothing loses its context.
Source setup · sample brand
ConfigurationBrand terms
Northwind Northwind App @northwind northwind.co Add term
Exclusions
northwind trail northwind wind farm
Sources
- Review sitesPublic product and business reviews
- Social platformsPublic posts and comments
- Forums & communitiesPublic threads and Q&A
- News & blogsArticles and publications
Resulting feed
“...anyone know if they support exports to spreadsheets or only PDF?...”
“...the company confirmed the new plans will roll out across all regions next quarter...”
“...their docs are the best in the space, answered my question in two clicks...”
Coverage
Four source families, each with its own voice.
People talk about brands differently depending on where they are. Kenaura keeps the source attached to every mention so you can read each channel on its own terms.
Review sites
Considered, detailed opinions from customers who used the product or service. Often the earliest signal of a quality or support problem.
Captured with each mention
- Star rating and review text
- Reply status where visible
- Product or location references
Social platforms
Fast, emotional and highly shareable. This is where a complaint turns into a thread and a thread turns into a story.
Captured with each mention
- Public posts and replies
- Mentions and brand handles
- Engagement context where available
Forums & communities
Longer conversations where people compare options, ask for recommendations and share workarounds.
Captured with each mention
- Public threads and answers
- Comparison and recommendation posts
- Recurring questions about features
News & blogs
Coverage that shapes how a wider audience sees your brand, from trade press to independent publications.
Captured with each mention
- Article headline and excerpt
- Publication and date
- Link to the original piece
Setup
Adding sources takes minutes, not a project.
- 1
Define your brand terms
Add your brand name, product names, handles and domains. Variations and common misspellings can be included too.
- 2
Choose source families
Switch review sites, social platforms, forums and news on or off per brand, depending on where your audience talks.
- 3
Refine with exclusions
Filter out unrelated uses of the same words so the feed stays about your brand, not a namesake.
Details
Built for a feed you can actually read.
De-duplication
Reposts and syndicated copies of the same story are grouped, so one event does not look like ten.
Source tagging
Every mention carries its source family, so filters and reports can split by channel instantly.
Link to original
Open any mention at its source to read the full context before deciding what to do.
Filters that stick
Save views by source, topic, sentiment or time range and return to them in one click.
Per-brand settings
Each brand keeps its own terms, exclusions and sources. Changing one never affects another.
Full-text search
Search the stored mention history for a phrase, product name or campaign term.
Questions
Listening FAQ
Which sources can Kenaura monitor?
Kenaura monitors public content across four families: review sites, social platforms, forums and communities, and news and blogs. The exact sources available depend on your plan and on each platform's terms for accessing public data.
Do you collect private or closed-group content?
No. Kenaura only collects publicly available content. Private messages, closed groups and content behind a login are not collected.
Can I change brand terms after setup?
Yes. Terms, exclusions and source selections can be edited at any time. Changes apply to new mentions from that point onward.
Will I see mentions that do not name my brand directly?
Kenaura matches on the terms you configure, including handles, product names and domains. Mentions that describe your brand without using any configured term may not be captured.
Keep exploring
The rest of the monitoring loop
Listening now
Your next reputation shift is already being written.
Point Kenaura at your brand and the first mentions start flowing into your feed, scored and grouped, the same day.